Privacy Policy

1. Introduction

This Privacy Policy explains how Nidhyana Price Watch Analytics Private Limited, along with its subsidiaries (collectively referred to as “𝐏𝐫𝐢𝐜𝐞 𝐖𝐚𝐭𝐜𝐡™”, “𝐏𝐫𝐢𝐜𝐞-𝐖𝐚𝐭𝐜𝐡™”, “Price-Watch”, “PRA”, “we”, “us”, or “our”), collects, uses, shares, and protects your personal data.

This Policy applies when you access or use our websites, web applications, mobile applications, or other online services that reference this Privacy Policy, when you attend our events, or when you receive our newsletters and other communications (collectively referred to as the “Price-Watch Products and Services” or “Services”).

This Policy is compliant with the Digital Personal Data Protection Act, 2023 (DPDP Act) of India, and other applicable data protection laws.

If any conflict arises between this Privacy Policy and a corporate subscription agreement governing your use of the Price-Watch Services, the terms of the corporate subscription agreement shall prevail.

By using our Services, you confirm that you have read, understood, and accepted this Privacy Policy. If you do not agree, please discontinue use of our Services.

Our Services are intended for business professionals and are not directed at children under the age of 18. We do not knowingly collect personal data from minors.

2. Data We Collect

We collect personal data through the following means:

2.1 Data You Provide to Us

When you use 𝐏𝐫𝐢𝐜𝐞 𝐖𝐚𝐭𝐜𝐡™ Services, you may provide personal data including:

Contact Information: Name, email address, phone number, job title, and mailing address (including billing and shipping addresses).
Payment Information: Credit or debit card details and other financial data required to process transactions. Payment data is handled by our PCI-DSS compliant payment processors and is not stored on our servers.
Account Registration Details: Username, password, professional designation, company name, and industry.
Profile and Survey Data: Information about your professional interests, procurement categories, commodities of interest, or other details provided during account setup or surveys.
Customer Support Communications: Data shared when contacting us via email, phone, or online forms.
Event Registration Details: Occupation, company, and interests provided when registering for webinars or industry events.
Third-Party Data (personal data of others you provide with their consent).

2.2 Data We Receive from Other Sources

We may obtain personal data from the following third-party sources:

Professional Data: Job title, industry, and employment details from business data providers or LinkedIn.
Partner Data: Information shared by our authorised business partners or resellers in connection with a subscription or referral.
Publicly Available Sources: Information available in the public domain relevant to your business role or organisation.

2.3 Data Collected Automatically

When you interact with our Services, we automatically collect certain technical data using cookies, web beacons, and similar technologies, including:

Device and Browser Information: IP address, device type, browser type, operating system, and screen resolution.
Usage Data: Pages visited, features accessed, search queries entered, session duration, and referring URLs.
Location Data: Approximate city or region based on your IP address. We do not collect precise GPS-based location data without your explicit consent.
Log Data: Access timestamps, error logs, and activity within our Services.

For full details on our use of cookies and tracking technologies, please refer to our Cookie Policy.

3. How We Use Your Data

We process your personal data only for legitimate, specified purposes. These include:

3.1 To Provide and Manage the Services

Process transactions, activate subscriptions, and manage renewals.
Create and manage your user account.
Deliver commodity price intelligence, supply and demand analyses, and related content you have subscribed to.
Provide technical and customer support.

3.2 To Improve and Analyse Our Services

Monitor and analyse usage patterns to improve platform performance, user experience, and content relevance.
Conduct internal research and analytics to refine our pricing methodologies and data coverage.
Test new features and service enhancements.

3.3 To Communicate with You

Send service-related notifications such as subscription confirmations, renewal reminders, and system updates.
Deliver newsletters, research reports, and updates on commodity markets where you have opted in.
Respond to your enquiries and support requests.

3.4 To Ensure Security and Prevent Fraud

Detect and prevent unauthorised access, account sharing, and misuse of our Services.
Monitor usage to identify breaches of our Terms and Conditions.
Protect the rights, property, and safety of Price-Watch, its users, and third parties.

3.5 To Comply with Legal Obligations

Meet obligations under the DPDP Act 2023, Information Technology Act 2000, and other applicable laws.
Respond to lawful requests from regulatory or government authorities.
Maintain records as required for audit, tax, and compliance purposes.

3.6 To Deliver Targeted Advertising

Provide personalized ads based on your interests and online activities; measure the effectiveness of our marketing efforts.

4. Legal Basis for Processing

Under the Digital Personal Data Protection Act, 2023 (DPDP Act), we process your personal data based on the following lawful grounds:

Consent: Where you have given explicit consent, such as for receiving marketing communications or newsletters.
Contractual Necessity: Where processing is necessary to deliver the Services you have subscribed to or to take pre-contractual steps at your request.
Legal Obligation: Where we are required to process data to comply with applicable law or regulatory requirements.
Legitimate Interests: Where processing is necessary for our legitimate business interests, including fraud prevention, service security, and product improvement, provided such interests are not overridden by your rights and interests.

You may withdraw consent at any time where consent is the basis for processing. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

5. Data Sharing

We do not sell your personal data. We may share your data only in the following limited circumstances:

5.1 With Service Providers and Processors

We engage trusted third-party vendors to support our operations, including cloud hosting providers, payment processors, analytics platforms, and customer support tools. These providers are contractually bound to process your data only on our instructions and in accordance with applicable data protection laws.

5.2 With Business Partners

Where you access our Services through an authorised reseller or partner, relevant account data may be shared with that partner to facilitate service delivery and support.

5.3 For Legal and Regulatory Compliance

We may disclose personal data to law enforcement agencies, courts, regulators, or government authorities where required by law, court order, or other legal process. We will notify you of such disclosures where legally permissible.

5.4 During Corporate Transactions

In the event of a merger, acquisition, restructuring, or sale of all or part of our business, personal data may be transferred to the relevant successor entity. We will notify affected users prior to any such transfer and ensure continued protection of your data.

6. Data Retention

We retain personal data only for as long as is necessary to fulfil the purposes described in this Policy, unless a longer retention period is required or permitted by law.

Account and subscription data is retained for the duration of your active subscription and for a period of 3 years thereafter for audit and legal compliance purposes.
Billing and financial records are retained for 7 years as required under Indian tax and accounting regulations.
Communication logs (emails, support tickets) are retained for 2 years from the date of the last interaction.
Usage and analytics data is retained in aggregated and anonymised form indefinitely for service improvement purposes.

Upon expiry of the applicable retention period, data is securely deleted or anonymised in accordance with our internal data disposal procedures.

7. Your Rights

Under the DPDP Act 2023 and other applicable laws, you have the following rights with respect to your personal data:

Right to Access: You may request a copy of the personal data we hold about you and information about how it is being processed.
Right to Correction: You may request that inaccurate or incomplete personal data be corrected or updated.
Right to Erasure: You may request deletion of your personal data, subject to our legal and contractual obligations to retain certain records.
Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time by contacting us or updating your account preferences.
Right to Grievance Redressal: You have the right to raise a grievance with our designated Grievance Officer (see Section 10).
Right to Nominate: Under the DPDP Act, you may nominate an individual to exercise your rights in the event of your death or incapacity.

To exercise any of these rights, please contact us at support@price-watch.ai. We will respond to verified requests within 30 days. We may require identity verification before processing certain requests.

8. Data Security

We implement appropriate technical, administrative, and physical safeguards to protect your personal data against unauthorised access, disclosure, loss, alteration, or destruction. These measures include:

Encryption of data in transit using TLS/SSL protocols.
Role-based access controls to limit internal access to personal data.
Regular security assessments and vulnerability testing.
Secure data centres with physical access controls.

While we employ industry-standard security practices, no system is completely immune to security risks. In the event of a personal data breach that is likely to result in harm to you, we will notify you and the relevant authorities as required under applicable law.

If you suspect any unauthorised access to your account or a security incident, please contact us immediately at support@price-watch.ai.

9. International Data Transfers

Price-Watch is headquartered in India, and your data is primarily stored and processed within India. In certain cases, data may be transferred to, stored in, or processed in countries outside India, including by our third-party service providers.

Where such international transfers occur, we ensure that appropriate safeguards are in place, which may include standard contractual clauses, data processing agreements, or transfers to countries recognised as providing adequate protection under applicable law.

By using our Services, you acknowledge and consent to such transfers in accordance with this Policy.

10. Grievance Officer

In accordance with the Information Technology Act, 2000, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the Digital Personal Data Protection Act, 2023, we have appointed a Grievance Officer to address complaints and concerns related to the processing of your personal data.

Grievance Officer: Privacy & Compliance Team

Organisation: Nidhyana Price Watch Analytics Private Limited

Address:

Futura Tech Park, C-Block, 8th Floor,334,
Old Mahabalipuram Road, Sholinganallur,
Chennai – 600119,
Tamil Nadu, India

Email: policy@price-watch.ai

Response Time:
We will acknowledge your grievance within 48 hours and endeavour to resolve it within 30 days of receipt.

11. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform, analyse usage, and support our service operations. Cookies are small text files stored on your device when you visit our website.

You may manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our Services. For full details on our use of cookies, the types of cookies we use, and how to opt out, please refer to our Cookie Policy at www.price-watch.ai/cookie-policy.

12. Third-Party Links and Services

Our Services may contain links to third-party websites, tools, or platforms. We are not responsible for the privacy practices or content of those third parties. We encourage you to review the privacy policies of any third-party services you access through our platform.

Where you make purchases through a third-party payment gateway, that provider’s privacy policy will govern the handling of your payment data.

13. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other legitimate business reasons. The most recent version will always be available at www.price-watch.ai/privacy-policy, with the “Last Modified” date updated accordingly.

Where changes are material, we will notify you by email or by displaying a prominent notice on our platform prior to the change taking effect. Your continued use of our Services following notification constitutes acceptance of the updated Policy.

14. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or our data practices, please contact us:

Nidhyana Price Watch Analytics Private Limited

Futura Tech Park, C-Block, 8th Floor, 334

Old Mahabalipuram Road, Sholinganallur

Chennai – 600119, Tamil Nadu, India

Email: support@price-watch.ai

Website: www.price-watch.ai

This Privacy Policy outlines your rights and our responsibilities under applicable data protection laws and is effective as of February 2026 and supersedes all prior versions.